Terms of Use - Contact Us

 

 

1. Acceptance of Terms

By using the contact section of MTW MuleTrailwise, you agree to the terms and conditions outlined here. We reserve the right to update these terms at any time, and such modifications will take effect once published on this page.

 

2. Use of Personal Information

The information you provide through the contact form (name, email address, message, and other optional details) will be used exclusively to respond to your inquiries and provide support related to our services. We will not share, sell, or transfer your data to third parties without your prior consent.

 

3. User Responsibility

It is the user’s responsibility to ensure that the information provided in the contact form is accurate and truthful. MTW MuleTrailwise is not responsible for issues arising from incorrect or incomplete information.

 

4. Intellectual Property

Any content shared through our contact section, including text, images, or ideas, will be treated confidentially. However, MTW MuleTrailwise does not acquire ownership rights over such content.

 

5. Limited Use

This section is designed solely to facilitate communication between users and MTW MuleTrailwise. Using this form for purposes unrelated to the company’s objectives, including spam, unsolicited promotions, or illegal requests, is prohibited.

 

6. ARCO Rights (Mexico,USA and Canada)

 

Mexico (Federal Law on Protection of Personal Data Held by Private Parties - LFPDPPP)

 

Users have the right to access, rectify, cancel, or oppose the use of their personal data (ARCO Rights).

To exercise these rights, send a request to contact@muletrailwise.com including the following:

    •    Full name and contact information.

    •    Description of the right you wish to exercise (Access, Rectification, Cancellation, or Opposition).

    •    A copy of an official identification.

 

We will respond to your request within a maximum of 20 business days and make the necessary adjustments within an additional 15 business days.

 

United States (California Consumer Privacy Act - CCPA and applicable laws)

 

Under applicable U.S. privacy laws, users have the right to:

    1.    Access the personal information collected.

    2.    Rectify any incorrect information.

    3.    Delete personal data, subject to certain legal exceptions.

    4.    Opt-out of the sharing of personal information with third parties.

 

To exercise these rights, send a request to contact@muletrailwise.com including the following:

    •    Full name and registered email address.

    •    Clear description of the right you wish to exercise.

 

We will respond to your request within 45 business days.

 

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), individuals in Canada have the following rights regarding their personal information:

    1.    Access to Information

    •    You have the right to know if an organization holds personal information about you and to access that information upon request.

    •    To request access, contact us at contact@muletrailwise.com and provide sufficient details to help locate your information.

    2.    Correction of Information

    •    If the personal information we hold about you is inaccurate or incomplete, you have the right to request corrections.

    •    Please send your request for correction to contact@muletrailwise.com, specifying the inaccuracies and providing supporting documentation if available.

    3.    Consent and Control

    •    You have the right to control how your personal information is collected, used, or shared. You can withdraw your consent at any time, subject to legal or contractual restrictions.

    4.    Challenging Compliance

    •    If you believe we are not complying with privacy laws, you have the right to raise a complaint with our privacy team by contacting contact@muletrailwise.com. If unsatisfied with our response, you can escalate your complaint to the Office of the Privacy Commissioner of Canada (OPC).

    5.    Data Minimization

    •    Organizations must collect only the information necessary for the stated purposes. You have the right to request an explanation of why your information is being collected and how it is being used.

    6.    Data Portability

    •    While not explicitly covered by PIPEDA, you can request a copy of your data in a structured, commonly used format if applicable to ensure easy transfer to another service provider.

 

How to Exercise Your Rights

 

To exercise any of these rights, please email us at contact@muletrailwise.com with the following information:

    •    Your full name and contact details.

    •    A description of the right you wish to exercise.

    •    Supporting documentation, if applicable.

 

We will respond to your request within 30 business days or notify you if more time is required.

 

7. Contact

For any inquiries regarding these terms or the use of your personal information, you can contact us at contact@muletrailwise.com.